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Remote Support

Remote Support

Screen-sharing assistance for your device — on your terms. NAVTECH connects only when you invite us.

How it works

Three steps. Under five minutes.

  1. 1

    Download RustDesk

    Click the button for your device below. The installer downloads automatically — run it when the download finishes. Free, no account needed.

  2. 2

    Open the application

    Launch RustDesk after installing. You will see a unique ID and a one-time password on the main screen.

  3. 3

    Share your ID and password with NAVTECH

    Call or message your NAVTECH engineer and read them both values. They will connect to your device only after you confirm.

Download for WindowsDownload for macOS

Other platforms (Linux, Android, iOS)

The installer downloads automatically — run it when the download finishes. No account needed.Your NAVTECH engineer will walk you through the remaining steps.

Not the right kind of help?
support@navtechsupport.comSubmit a request →

Sessions begin only with your permission

You can end the session at any time

Your engineer identifies themselves before connecting